Agents using Copilot Studio
Contact Center Modernization using Voice Enabled Copilots: Voice-enabled copilots represent the next frontier in AI assistance, offering a seamless and intuitive interaction experience. By integrating voice recognition technology, these copilots empower users to interact with them naturally, using spoken commands and inquiries. This hands-free approach enables users to access information, execute tasks, and navigate complex processes with ease, simply by speaking. Voice-enabled copilots leverage sophisticated natural language processing algorithms and large language models to understand and interpret user queries accurately, delivering prompt and relevant responses. Contact centers are inundated with a high volume of calls, predominantly for routine service requests like address updates, claim statuses, and policy document queries. However, the current IVR-based menu system offers fixed options, resulting in a low containment rate and numerous opportunities for enhancement....