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Agents using Copilot Studio

Contact Center Modernization using Voice Enabled Copilots:   Voice-enabled copilots represent the next frontier in AI assistance, offering a seamless and intuitive interaction experience. By integrating voice recognition technology, these copilots empower users to interact with them naturally, using spoken commands and inquiries. This hands-free approach enables users to access information, execute tasks, and navigate complex processes with ease, simply by speaking. Voice-enabled copilots leverage sophisticated natural language processing algorithms and large language models to understand and interpret user queries accurately, delivering prompt and relevant responses.  Contact centers are inundated with a high volume of calls, predominantly for routine service requests like address updates, claim statuses, and policy document queries. However, the current IVR-based menu system offers fixed options, resulting in a low containment rate and numerous opportunities for enhancement....
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Copilot Studio Azure OpenAI with SharePoint Data Source

I n this post, we will see how to index SharePoint documents with Azure AI Search index and use it with an Azure Open AI model for chat playground. Curently, SharePoint data source is not available in the Azure AI Search UI but we can configure using REST API. This GPT model further can be integrated with Copilot Studio and deployed to various channels such as MS Teams. Prerequisites: SharePoint sites with documents Azure Entra Service Principal Azure AI Search (to create SharePoint as Data Source, Search Index and Indexer) Open AI Access Create Service Principal: We need to create an Azure Entra ID service principal to configure the SharePoint data source. In this case, Azure AI Search uses Graph API to access the SharePoint data. we use delegated permissions to configure app registration. You can can also use application permissions. You need to create client secret if you are using application permissions. Navigate to Azure Entra Id -> App Registrations -> Create App Registrat...
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Coauthoring in Microsoft Power Apps

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Microsoft released much awaiting live coauthoring feature to Power Apps. Its a major change as traditionally one maker has to wait until other maker is completed with the changes.  We had to leverage Azure DevOps or Github using source control to allow parallel development but coauthoring was not supported by default in Power Apps. With coauthoring enabled, by default, multiple users can simultaneously edit a canvas and fasten the app development life cycle. We can see what changes other makers are making within the app. Enable Coauthoring setting by navigating to: Power App -> Settings -> Updates -> Preview -> turn on Coauthoring Currently, There are still a few limitations. Microsoft may overcome these limitations by this feature is generally available.
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Copilot Announcements from Microsoft Build 2024

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  Microsoft Announced major updates to Copilot Studio in Build 2024. In this article we will see the new Copilot features announced in Build 2024. New User Experience Redefined simplified developer experience for creating copilots using Copilot Studio.  Templates Industry specific templates to create custom copilots based on the industry specific templates. Templates will accelerate the development as we do not need to start from scratch. Some of these templates are Store Operations, Sustainability Insights, Website Q & A etc. we can also save custom copilot as template and made it available to others. Create Copilots from SharePoint - Private Preview Users can directly create custom copilots from SharePoint site by selecting documents and extend the copilot using Copilot Studio. Copilot will be available on the SharePoint site and we can directly ask any questions on the data from the data within the SharePoint site Copilot Connectors/Knowledge Sources We can now bring in...
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